This Refund, Return & Replacement Policy applies only to products branded “Mindinfusions Therapy Sessions” purchased from mindinfusions.com.au.
We want you to be completely satisfied with your purchase. We therefore recommend you read our Refund, Return & Replacement Policy before you make a purchase from us, so you are familiar with our policy on refunds, returns and replacements.
We also recommend you immediately inspect any products that you have purchased from us, whether in downloadable file format or CD format.
* The information in this Refund, Return & Replacement Policy is subject to, and/or in addition to, any other legal rights you may have under legislation of New South Wales, Australia.
Change of Mind
Please choose carefully as refunds are NOT provided in cases where you have simply changed your mind or made a wrong selection. We recommend you carefully review any orders before adding them to your shopping cart and proceeding with your order.
Mindinfusions Therapy Sessions purchased in CD format (“CDs”)
Any CDs purchased by you are NOT refundable. However, in the unlikely event that the CDs are defective, do not match the description given or do not comply with other consumer guarantees imposed by law, please Contact Us within ninety (90) days of receiving the CDs; we will arrange to have them returned to us (in the condition received by you with all original packaging and manuals) and provide you with appropriate replacement CDs, or refund the amount paid by the method of payment you used to make your online purchase, subject to approval after inspection and confirmation of the returned CDs.
Once ninety (90) days have elapsed, unfortunately we will not be able to offer you a replacement or refund.
To cancel orders for any CDs, please Contact Us as soon as possible. Every effort will be made to accommodate the cancellation of your order, provided that your order has not been shipped out; we will refund the total merchandise amount minus handling charges (i.e., 10% of the total merchandise amount).
If we receive your cancellation request after your order has already been charged and shipped, but your cancellation request is received within seven (7) days of the placement of your order, we will refund the total merchandise amount minus handling charges (i.e., 10% of the total merchandise amount), once we have received the returned CDs in the same condition as they were shipped (i.e., in their original packaging, wrapped, unopened and unused; to receive the product in any other condition will null and void your cancellation request). You will be responsible for paying for your own shipping costs for returning the CDs to us. Shipping costs are non-refundable.
Mindinfusions Therapy Sessions in Downloadable File Format (“Downloads”)
All sales are final and all charges from those sales are non-refundable. Due to the nature of the Downloads, you are NOT able to cancel any purchases of Downloads after you have confirmed payment.
However, if the Downloads are defective, do not match the description given or do not comply with other consumer guarantees imposed by law, we will provide you with an appropriate replacement file, or, in the unlikely event that we are unable to replace the downloadable file, we will refund the amount paid using the method of payment originally made by you.
* Please make regular back-up copies of all of your Downloads and other important files in case anything happens to your computer/tablet/audio player.
[Mailing address for returns]
MINDVISION PTY LTD
PO BOX 851 Turramurra, Sydney, NSW 2000, Australia
* If you would like guidance on which products are best for you, or if you have questions regarding your order or this Policy or any other general queries that are not answered in FAQ, please do not hesitate to Contact Us.